You have the right to:
Request your health care records at any time:
Clients have the right to ask that the Custodian of Records provide a summary of service, release records to you, or release records to any other health care provider at your written request; however, this will be done at the counselor's discretion and may require a processing fee.
Clients will need to sign a Release of Information (ROI) Form before any information is released.
More information about your protected Mental Health Information can be found on the Heath and Human Services website
Contact The Texas Behavioral Health Executive Council
The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology.
Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.
The board can be reached at 1-800-821-3205 or visit the BEHEC website for more information.
File a consumer complaint with the Office of Attorney General’s
The Office of the Attorney General's Consumer Protection Office protects Texas consumers by accepting complaints, filing civil cases in the public interest and educating Texans on how to spot and avoid possible scams.
Please visit Texas Attorney General for more information and to:
Read about the types of complaints you can file and pick the complaint form that addresses your problem.
Take a moment to prepare and have important information on hand.
Learn what information you will need to include in your complaint.
Know that under Texas law your complaint is open to the public.
Understand the Office of the Attorney General cannot give you legal advice.